At PANGFUME, we carefully check and pack every order before dispatch to ensure that you receive your products in good condition.
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other details to verify the issue.
Due to the nature of perfume and fragrance products, opened, used, sprayed, or damaged products may not be eligible for return or refund, unless the product was received damaged, defective, or incorrect.
To request a return or replacement, please contact our customer support with your order number and clear photos/videos of the product and packaging. Our team will review your request and guide you through the next steps.
If your return or refund is approved, the applicable refund will be processed according to the payment method and circumstances of the order. Refund processing time may vary depending on the payment provider or bank.
PANGFUME reserves the right to review each return or refund request individually and may reject requests that do not meet the applicable conditions.
For any return or refund assistance, please contact us through our Contact Us page.